Return of goods

Any refunds will be authorised only in respect of products which are not tailor made to order or otherwise at Copper Cylinder’s sole discretion, after the goods have been returned within the set period, and after all goods have been checked and are complete, totally unopened, and in a perfect re-saleable condition as determined by Copper Cylinder. Any refund authorised by Copper Cylinder will be subject to the deduction of a minimum £25 collection cost and a re-stocking charge of 25%. Any goods opened may not qualify for a refund, or may be subject to a reduced refund, if the value of the goods has been reduced as a result of handling, or if the goods have been mixed with other products.

Defective goods

(a) Goods represented by the customer to be defective shall not form the subject of any claim for work done by the customer or for any loss, damage or expense whatsoever arising directly or indirectly from such defects, but such goods, if returned to Copper Cylinder and accepted by them as defective, will at the request of the customer and if practicable be replaced as originally ordered. No claim will be entertained unless notice of the alleged defect is received by e-mail or writing within seven days of delivery. Defects in quality or dimensions in any delivery shall not be a ground for cancellation of the remainder of the order or contract. (b) Due to limitations and variance in colour screens, the colours shown on this website are for indication only. If colour choice is critical, please contact our office for more information.